FAQ

Everything you need to know about our formulas, shades, ordering and delivery. Can't find your answer? Message us on WhatsApp.

Skincare and formulas

What makes Neverti different?

Neverti is makeup made with skincare. Our key face formulas are built mostly from skincare ingredients: Setting Loose Powder has 99%, Matte Primer Base 93%, and our foundations, concealers and liquid blushes between 82% and 87%.

You'll find ingredients like Vitamin E, immortal flower extract, Pro-Vitamin B5, shea butter and macadamia oil across the range. Read our story.

Are your products authentic?

Yes. Neverti Lebanon is the official Neverti store in Lebanon, and every product comes directly from Neverti. Our formulas are developed in Germany and made in Türkiye.

Are Neverti products vegan?

Most Neverti formulas are vegan and talc-free, and many are silicone-free. Each product page lists its details, so check the page of the product you're interested in.

Is Neverti suitable for sensitive skin?

Most of our face and lip formulas are dermatologically tested. If your skin is sensitive, try a new product on a small area first and check the full ingredient list on the packaging.

Do you have products with SPF?

Yes. Our water-based Sunscreen gives SPF 50 high UVA and UVB protection with a light, quick-absorbing feel. Natural Glow Weightless Foundation also has SPF 15. For long days in the sun, wear the SPF 50 Sunscreen under your makeup.

What does Neverti make?

Makeup for face, lips, eyes and brows: foundations, BB cream, concealers, primer, powders, blush, contour, highlighter, palettes, sunscreen, lipsticks, lip liners, gloss, lip oil, tinted lip balm, mascaras, eyeliners and brow products. Shop all makeup.

Shades

How do I choose the right shade?

Start with the look you want, then compare the shade names and product photos on each product page. Our shade guide has tips for face, lips, eyes and brows.

Still unsure? Send us the product and the shades you're deciding between on WhatsApp and we'll help you choose.

Will the colour look exactly like it does on my screen?

Screens and lighting change how colour appears, and your natural skin and lip tone affect the final result. Use the shade name and product photos together, and message us if you'd like a second opinion.

Orders and payment

How do I place an order?

Choose your product and shade, add it to your bag and check out. You'll get an order confirmation once it's placed.

How can I pay?

We offer cash on delivery across Lebanon. You pay the driver when your order arrives.

Can I change or cancel my order?

Yes, as long as it hasn't been sent out. Message us on WhatsApp as soon as possible with your order number.

Delivery

Do you deliver all over Lebanon?

Yes, we deliver across Lebanon.

How long does delivery take?

Your order arrives within 1 to 4 days. We'll contact you before delivery to confirm your address.

How much is delivery?

Delivery is $3. You'll see the fee at checkout before you confirm your order.

How do I know when my order is on its way?

We'll message you when your order is sent out. You can also ask us on WhatsApp with your order number at any time.

Returns

Can I return or exchange a product?

For hygiene reasons, makeup that has been opened or used can't be returned. For anything else, see our returns policy or message us on WhatsApp.

What if my order arrives damaged or wrong?

Message us on WhatsApp as soon as it arrives, with your order number and a photo, and we'll make it right.

Product care

How should I store my makeup?

Keep products closed tightly, away from direct sun and heat. Don't leave them in a hot car.

How long does a product last once opened?

Check the open-jar symbol on the packaging. The number next to it, such as 12M, shows how many months the product is best used for after opening.

Still have a question?

Message us on WhatsApp or email hello@nevertilebanon.com.